Frequently Asked Questions

Find answers to the most common questions about TickerArt’s NFTs, physical editions, and claim process.

What are physical editions?

  • TickerArt bridges digital and physical. Select NFT releases on TickerArt.xyz include a one-time physical edition(archival print) that mirrors the generative artwork at a specific moment in time.

How do I qualify for a physical edition?

Eligibility and claim windows vary by drop. Each collection page on TickerArt.xyz clearly states:

    • Snapshot date & time (if applicable)
    • Eligible token IDs / allowlist rules
    • Claim window and shipping regions

What are physical editions?

  • TickerArt bridges digital and physical. Select NFT releases on TickerArt.xyz include a one-time physical edition(archival print) that mirrors the generative artwork at a specific moment in time.

I bought on the secondary market after the snapshot. Can I still claim a print?

  • If a snapshot was used, post-snapshot buyers are not automatically eligible. Physical rights remain with the wallet that qualified at snapshot. You may negotiate privately with the seller for the physical (if they still hold the right), but TickerArt does not mediate secondary agreements.

Can TickerArt help me negotiate with the seller?

  • No. For privacy and fairness, TickerArt does not broker secondary-market negotiations.

Will you print another edition for me?

  • No. To preserve uniqueness and provenance, each eligible work has one (1) physical edition only.

When will I receive my physical edition?

  • After you complete the on-site claim, you’ll receive an order confirmation and a tracking email when your print ships. Lead times vary by edition size, framing, and region (typically 2–5 weeks after the claim window closes).

I’m having issues with my physical edition. What should I do?

  • Email support@tickerart.xyz
    with your wallet address, order ID, and a short description (photos if relevant). We’ll sort it out.

How are the prints made?

    • Paper: Museum-grade, acid-free 100% cotton rag with smooth bright finish (archival).
    • Ink: Pigment-based archival inks with high color gamut and black density.
    • Proofing: Calibrated color pipeline aligned to the artwork’s reference profile.
    • Optional: Certificate of Authenticity (COA) + discreet NFC/QR provenance tag on request.

How do I claim my physical edition?

  • Go to TickerArt.xyz → Your Collection page during the claim window.

    1. Connect your wallet.
    2. If eligible, select size/framing (when offered).
    3. Enter shipping details and complete checkout.

My print arrived damaged. What now?

  • Email support@tickerart.xyz

    within 7 days of delivery with photos of the outer box, packing, and print. For replacements, we may request short photo/video proof of destroying the damaged print to protect the 1/1 provenance before issuing a reprint.

Do you ship worldwide?

  • Most regions are supported; some locations may have restrictions. Import duties/taxes are paid by the recipient where applicable.

Is framing available?

  • Select drops offer framing or a digital frame option. Availability and specs appear on the collection page.